UK + International Customer Care Representative

Somerset

£negotiable dependent on experience

We are currently looking for a customer care representative gor a global company specialising in B2B Sales of cleaners and lubricants within the chemicals sector. The company have a strong presence within the rail, food, aerospace and automotive sector. This is a permanent role based in Somerset with a negotiable salary dependent on experience.

The Role

Based in the companies Centre of Excellence, you will be responsible for providing support to and manage both our national accounts in the UK as well as European customers. In that capacity you will be working with colleagues in the UK & Belgium and the local inside sales teams in Europe. Other responsibilities include:

• Reviewing and processing of incoming orders vs. customer requirements and agreements made, order fulfillment/confirmation, support a portfolio of customers
• Provide sales support to/collaborate with Sales/accountmanagers for respective customers: co-preparing important customer meetings, sending all required sales documents
• providing/ensuring all required documents/certificates are in place: letter of guarantee, REACH certificates, MSDS & TDS, ROHS certificates, customs tariff codes, cover ADR requirements, VOC
• issuing required documents like return paperwork, credit notes/price corrections, proof of delivery, etc

The Person

• demonstrated understanding of the order-to-cash process and/or prior working experience in a commercial customer care and/or inside sales environment
• organizational and administrative skills to keep a complete and accurate record of agreed actions & requirements
• strong communications skills: good verbal and written direct communication skills, building 'rapport' with customers and colleagues without effort
• fluent in English + proficiency in at least 1 European language: French, Spanish, German, Swedish, other are considered as a very important surplus/asset for application in your dealings with customers in the wider/total EMEIA region)
• strong MS Office skills (preferably in O365 environment): Word, Excel, Teams, Powerpoint, more
• prior experience or affinity/understanding with MS Dynamics 365 for Finance & Operations or other ERP systems would be considered as a strong asset