Customer Service - French Speaking

Customer Service Representative (French Speaking)

Location: Office-based in Milton Keynes
Type: Full-time

Overview

We are seeking a professional and customer-focused Customer Service Representative to join our team. This is a desk-based role where you will act as a key point of contact for customers, ensuring queries and issues are handled efficiently and to a high standard.

A strong command of French (business level - written and spoken) is essential, as you will be supporting customers based in France.

Key Responsibilities

• Manage customer enquiries and issues primarily via email
• Respond to customers in both French and English in a clear and professional manner
• Investigate and coordinate solutions by liaising with internal teams
• Accurately relay customer information to the relevant departments
• Ensure timely resolution of customer queries and follow up where required
• Maintain accurate records of communications and actions taken
• Deliver a high level of customer service at all times

Requirements

• Fluent in French (business level - reading, writing, and speaking)
• Strong written communication skills, particularly via email
• Previous experience in a customer service or support role
• Excellent organisational skills and attention to detail
• Ability to prioritise and manage multiple queries effectively
• Comfortable working in a desk-based, office environment
• A proactive approach to problem-solving

Desirable

• Experience supporting international customers
• Familiarity with CRM systems or ticketing tools